1+ (210) 566 1857

sales@farrwest.com

Facebook Instagram Twitter Pinterest
  • 0

    • Service Depot

    Service Depot Top Background

    REPAIR DEPOT SERVICES

    REPAIR AND MAINTENANCE SERVICES BY FARRWEST
    RAPID TURNAROUND, COMPLETE DOCUMENTATION, PROESSIONAL TECHNICIANS

    Start a service request for your equipment by clicking the "Start Service Request" button. Our service request system is quick, easy to use, and offers excellent turnaround times for your equipment.

    Start Service Request
    Someone working on the circut board of a gas meter

    Factory Certified Technicians

    FarrWest technicians are among the best in the industry. Our experience with a wide range of manufacturers and emerging technologies has allowed us to create a sturdy framework of knowledge to apply to all instrument repairs.

    FarrWest technicians regularly attend manufacturer/factory training to improve their diagnostic and repair skills and to keep abreast of the newest technologies. Maintaining the equipment fleets of both our rental service and our Service Program Customers have taught us the importance of continual education to best serve customer needs.

    Quick Turnaround

    FarrWest understands that the priority for most customers is to get their equipment repaired and back in the field as fast as possible. The repair process begins the moment your equipment arrives at our facility and isn’t completed until the customer receives their repair.

    Our facility is stocked with an expansive inventory of frequently used parts to facilitate rapid repairs. In the rare case that a repair must be returned to the factory or manufacturer for repair, we are in daily contact to ensure a speedy completion.

    Circut board of a gas meter
    Certificate of Calibration

    Record Manangement

    FarrWest knows that documentation of a repair is sometimes more valuable than the repair itself. Documentation is often required for legal and safety purposes to record repairs or calibrations that were completed in a justifiable manner.

    FarrWest ensures that the paper trail of your repair or calibration is stored completely and safely on our own databases. Backups occur daily and are stored on our own servers. Your documentation is available at your request.

    Start a service request for your equipment by clicking the "Start Service Request" button. Our service request system is quick, easy to use, and offers excellent turnaround times for your equipment.

    Start Service Request

    FarrWest's 5-step repair process.

    1. Check In

    Request a repair through our online RMA system, call us and ship your repair in, or drop it off at our facility. No matter which method you use, your repair process will be transparent through every step.

    2. Diagnosis

    Every piece of equipment that passes through FarrWest's repair depot is subjected to manufacturer-recommended tests. Thorough testing will detect symptoms and root causes of equipment malfunction or failure.

    3. Communication

    All decisions regarding equipment repair are made in consultation with the customer. The customer is made aware of the cost and service time expected before repair work begins.

    4. Repair

    FarrWest uses only OEM or manufacturer suggested repair parts. Our inventory of certified parts provide a quick turnaround time for repairs. In case a part should need to be special ordered, our working relationships with manufacturers facilitates quick delivery.

    5. Documentation

    After a successful repair, equipment is put through another round of manufacturer-recommended tests to ensure your equipment works as intended. If applicable, a calibration is performed. Records of all tests, repairs, and calibrations are entered into our database for quick retrieval if needed.

    CONTACT US