On-site maintenance by certified technicians on a custom cycle between 30 and 180 days — gas, radiation, and chemical detection, plus pressure testing for Level A suits. 48–72hr repairs with express loaners when required. 24/7/365 technical support. One annual PO.
Four services. One program. On a custom cycle between 30 and 180 days, FarrWest is on-site. Every repair gets a loaner when required. Every operator gets training. Every customer gets 24/7/365 support — all under a single annual PO.
Calibration01
On-site on your cycle.
On-site testing & calibration on your cycle
Consumables replenished as needed
Annual certified cal for rad / chem
Functional check on every visit
Bottom lineDetectors that always read true — minor repairs fixed on-site during the visit.
Repairs02
48–72 hours back in service.
On-site repairs when feasible
Overnight loaners dispatched when required
48–72hr typical turnaround
Eliminates need for backup inventory
Bottom lineCrews never wait for a working detector.
Training03
Annual training. Hazmat Academy.
Optional: annual on-site training
FarrWest-certified instructors
Optional: Hazmat Academy LMS access
CE-certified course library
Bottom lineOperators who know their gear damage it less.
Tech Support04
24/7/365 phone & remote.
24/7/365 direct line to techs
Remote diagnostics & walkthroughs
Express loaner dispatch
Bottom lineA real tech on the phone — not a ticket queue.
Every Service Program enrollment can be customized to the following — owned or leased equipment, same coverage.
01
On-site service, your cycle
Testing, calibration, consumable resupply — on a custom 30–180 day cycle, on your floor.
02
48–72hr repairs + loaners
On-site when possible. Depot when not. Express loaners until the original returns when required.
03
Annual hands-on training
FarrWest-certified instructors deliver equipment-specific training to your crews each year.
04
Hazmat Academy LMS
CE-certified online courses. Operators stay current between annual visits.
05
24/7/365 tech support
Direct line to FarrWest technicians any hour, any day. Loaner dispatched if needed.
06
Calibration & Maintenance Reports
Digital records of all repairs, calibrations, and trainings upon request.
07
Add equipment anytime
Prorated invoice mid-cycle. New contract amount at next renewal.
08
Annual billing & auto-renew
One PO per year. Predictable budgeting. Automatic renewal simplifies planning.
03 / How It Works
From estimate to renewal — the full cycle.
Set it up once. Your service runs on the calendar from there.
Step 01
Customized Estimate
We scope the program to your equipment count, mission profile, and renewal cycle. One quote covers it all.
Days 1–7
Step 02
Enroll Equipment
Owned or leased — both covered. Each unit is logged by serial number into FarrWest's system and backed up securely.
Days 7–14
Step 03
Custom On-Site Cycle
FarrWest comes to you on your chosen cycle — anywhere from every 30 to 180 days. Test, calibrate, resupply consumables as needed, and prep for the next cycle.
Day 30 onward
Step 04
Annual Report & Renewal Invoice
At cycle close we hand you a full report of every service used across your fleet, then a single annual invoice that sets up next year's cycle.
CONTINUOUS
05 / STREAMLINED PROCUREMENT
Already on the contracts your team uses.
FarrWest is listed on several State CO-OP contracts. Procurement skips the bid process — your team buys through a vehicle you already have.
SOLE SOURCE OPTIONS
BuyBoard
A truly all-inclusive program designed for your department — a single PO each year for every monitor, every cycle, every mission.
— FarrWest Service Program
06 / GET STARTED
Request a customized estimate.
A short conversation is the fastest way to see what an all-inclusive service program looks like for your equipment count and mission profile.
