Honeywell Authorized Service Provider · BW & RAE Systems
HONEYWELL WARRANTY SERVICE.
FarrWest is now a Honeywell Authorized Service Provider for BW and RAE Systems gas detection. Instruments covered by a Honeywell Service Made Simple Enhanced agreement are repaired, calibrated and returned by the FarrWest Repair Depot in San Antonio, Texas. Covered parts and labor are free, with priority repair turnaround.
Honeywell’s Service Made Simple Enhanced agreement covers BW and RAE Systems portable gas detectors, calibration stations and charging stations. As an Authorized Service Provider, FarrWest performs that covered work in our own OEM-certified Repair Depot with genuine Honeywell parts and sensors. Here is what your agreement entitles you to.
01
Repair & Calibration
Manufacturing defects, normal wear, and accidental damage to circuit boards, screens, keypads, buttons and housings. Every instrument is fully tested and calibrated before it ships back, and worn hand straps or clips are replaced. Parts and labor included.
02
Priority Turnaround
Priority repair turnaround at the depot, and covered work returns to you on expedited shipping.
03
Sensor Replacement
Standard sensors that no longer pass calibration are replaced with genuine Honeywell sensors. Specialty toxic sensors get a one-time replacement for normal use. Full list below.
04
Device Replacement
If Honeywell determines an instrument is damaged beyond economical repair, it is replaced with a new or refurbished unit in the same configuration, ordered on a priority basis.
Sensor coverage
Which sensors get replaced.
Standard sensors are replaced whenever they fail calibration. Specialty toxic sensors are replaced once under normal use.
Group A
Replaced whenever they fail calibration
LEL (filtered or unfiltered)
LEL infrared (IR / NDIR)
Oxygen (incl. liquid O2)
Carbon monoxide (incl. H2-resistant)
Hydrogen sulfide
Dual toxic CO / H2S (COSH)
Carbon dioxide
Dummy sensors
PID sensors (9.8 eV, 10.6 eV, 11.7 eV)
PID lamps are not included. Lamps are purchased separately; once you have one, we install and calibrate it as part of the covered service.
Group B
One-time replacement for normal use
Ammonia (NH3)
Chlorine (Cl2)
Chlorine dioxide (ClO2)
Ethylene oxide (ETO-A, B & C)
Formaldehyde
Hydrogen (H2)
Hydrogen chloride (HCl)
Hydrogen cyanide (HCN)
Hydrogen fluoride (HF)
Gamma
Sulfur dioxide (SO2)
Methyl mercaptan
Nitrogen dioxide (NO2)
Ozone (O3)
Phosphine (PH3)
How it works
From your shelf to our bench and back.
Four steps. Most of the work is ours. Yours is to open the RMA, pack the instrument well and get it to us.
01
Open an RMA
Start a return at the FarrWest support portal with the part number, serial number, a short fault description, your return address and a contact name and phone. You receive an RMA number and ship-to address. Not sure it needs a repair? Call our tech line first.
02
Pack it and ship it
Keep a copy of the RMA document clearly visible on or in the box and pack the instrument to survive transit. Inbound shipping is your responsibility.
03
We repair, calibrate and test
Your instrument is logged by serial number, diagnosed and repaired on a priority basis. Failed sensors are replaced, then the unit passes a full functional test and calibration.
04
It comes back fast
Covered instruments return on expedited carriage to the address on the RMA, with the calibration certificate and repair record stored in our tracking program.
What’s not covered
The short list of exceptions.
If your instrument falls into one of these, the Repair Depot can still quote the work as a standard repair.
Instruments without a valid agreement. Coverage is tied to the serial numbers on your Honeywell support contract.
Shipping to the depot and damage caused by inadequate packaging.
Cosmetic damage. Housings, boots and skins are replaced only when they affect performance or safety.
Consumables. Media, pre-printed labels and PID lamps are purchased separately.
Negligence, abuse or unauthorized repair, and instruments whose serial number can no longer be verified.
Operating outside spec. Exposure beyond rated moisture, dust, pressure, shock, temperature or voltage limits, or cleaning chemicals Honeywell does not recommend.
Non-Honeywell sensors and parts, and substituting a different sensor type for the one that failed.
End-of-service products, or parts that are no longer commercially available.
The fine print, briefly. Covered service is provided under Honeywell’s current Service Made Simple Enhanced service description and terms of sale. Honeywell may decline a replacement in cases of fraud, systematic damage or excessive abuse. Replacement instruments may be new or refurbished and may carry a different serial number. Not every service level is available for every product; call us to confirm coverage for a specific model.
Get started
Send it to the depot.
Open an RMA for a covered Honeywell BW or RAE Systems instrument, or call to confirm what your agreement covers.
