OEM-certified service and support on every product we deliver. Our own technicians, our own parts inventory, and custom inventory-tracking software keep diagnostic and repair timeframes to a minimum — so your equipment spends its life in the field, not on a bench.
Every instrument that leaves our floor stays on our books — screened, documented, calibrated, and repaired by the same team that delivered it. One vendor for the whole lifecycle.
The FarrWest Repair Depot is the in-house service operation behind everything we deliver. OEM-certified technicians diagnose and repair detection and protection equipment on-site, while a deep on-hand parts inventory keeps the bench moving.
Every unit runs through a documented screening process. Calibration certificates are stored in our custom inventory-tracking program and tied to the instrument's serial number for its entire service life — preventative, calibration, and repair history, all in one record.
And when a repair falls outside what we process in-house, our manufacturer relationships and purchasing volume earn us priority on any OEM repair — so your downtime stays short either way.
Why it matters
A catalog distributor sells you the box and disappears. We stay accountable for that instrument every day it's in your inventory.
Diagnosis and repair by our own OEM-certified technicians, backed by a large on-hand inventory of parts to keep turnaround tight.
02
Maintenance & Calibrations
Functional checks and certified calibration on the manufacturer's required cycle. Every certificate stored against the unit's serial number.
03
Inventory Management & Tracking
Custom software tracks every enrolled instrument — RMA creation and full repair and calibration history in one record.
04
3rd Party Logistics
When a repair or calibration falls outside our in-house scope, we coordinate directly with the third-party manufacturer and manage the logistics end to end — so your equipment gets exactly what it needs and comes back fast.
05
Customizable Support Contracts
Support scoped to your equipment count, mission profile, and renewal cycle — owned or leased, all under one agreement.
06
Refresher Training
Operator and maintainer refreshers to manufacturer standard, keeping crews current on the equipment we service.
INSIDE THE DEPOT
From intake to return.
Every instrument follows the same documented path — screened, diagnosed, repaired, certified, and logged before it ships back to your crew.
01
Intake & RMA
Each unit is received and an RMA is created in our system, logged by serial number with its warranty status.
02
Screening
The instrument runs through our standardized screening process to establish condition and scope of work.
03
Diagnosis
OEM-certified techs diagnose the fault, pulling from a large on-hand parts inventory to keep it moving.
04
Repair / Calibrate
Repaired in-house when possible — or routed to OEM with our priority status when it isn't.
05
Document & Certify
Calibration certificate and repair record stored against the unit in our inventory-tracking program.
06
Return
Back in service in 48–72 hours typical — with automated status updates to the end user throughout.
TECHNICAL DATA SUPPORT
A live tech line — with the whole record behind it.
FarrWest provides a 24/7 technical support line to every customer. The technicians answering it have full visibility into your equipment through the FarrWest database and web apps — every instrument registered to one of our programs, with its complete history on screen.
Documentation — preventative, calibration, and repair — plus FAQs, manuals, guides, application notes, technical notes, and links to videos can be sent to your team by text or email on the spot.
24/7/365 direct technician line
Full instrument visibility on every call
Docs sent via text or email instantly
Manuals, guides, app & tech notes
Linked how-to video library
FarrWest Shop · San Antonio · Service Bench
THE IN-HOUSE ADVANTAGE
Our software. Our parts. Our techs.
We run in-house software for equipment tracking, RMA creation, warranty information, repair and calibration documentation, and automated end-user communications — so nothing about your instrument lives in someone else's catalog.
Our own OEM-certified technicians and a large inventory of parts keep diagnostic and repair timeframes to a minimum. And our relationships and volume with equipment manufacturers give us priority on any OEM repairs not processed in-house.
Custom equipment-tracking platform
RMA & warranty management built in
Automated end-user notifications
Deep on-hand parts inventory
OEM-certified in-house techs
Priority OEM repair routing
FarrWest Portal · Equipment Tracking
24/7/365 Technical Support
One call reaches a real technician.
Middle of the night, weekend incident, or mid-exercise — a FarrWest tech is on the phone with your full equipment record in front of them. Many issues are resolved remotely; if a repair is needed, the depot takes it from there.
24/7
365 days · 210.566.1857
GET STARTED
Send it to the depot.
Start an RMA, ask about a support contract, or get an instrument back in service. Tell us what you're running and we'll take it from intake to return.
